workandtrack – workflow – ENG – PC – 5

Field service management

Workflow Software

Real-Time manage your team, anywhere they are.

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Mobile Workflow Software

Field Service
Management
Workflow
Software
Mobile Workflow Software

Field Service
Management
Workflow
Software

Real-time manage your team, anywhere they are.

Field Service Mobile Workflow
step by step

1

Build your forms in the easiest way

Design your custom work orders and reports. Offer your customer the information they need when they need it in their own smartphone.

2

Build your own business processes

Link your forms in their execution order to build your own business processes following their natural or optimal workflow.

3

Record the activity · Plan your business daily work. The new orders will be immediately in your technicians’ smartphones

Dispatch the orders automatically to your whole team with route optimization, and perform the minor adjustments during the day. Measure work times and use them to obtain the optimal results from your workforce.

4

Record your field workers’ activity. Track their location and send the nearest person to the new services

Real time field staff location allows you to prevent delays and react immediately to any incidence, minimizing response time and optimizing customer experience.

5

Measure your field work efficiency

Define your business Key Performance Indicators and use your custom forms data to get the most realistic view of how your business works, detecting optimization targets and optimizing global productivity.

What makes the workflow software Work&Track Mobile different from other applications and solutions on the market?

The answer is simple! Work&Track Mobile is three systems in one.

Field Service Management

Work&Track covers all the needs required from a Field Service Management Software for the most agile and advanced management of a company’s field services. A software that can be easily integrated with any ERP used by the company or its customers, which has a powerful WorkFlow and Form Design tool to effectively adapt to any company, sector, size and business process, with minimum costs, without the need for initial investment and with the possibility of immediate implementation.

Fleet Management

Work&Track is the most comprehensive Field Service Management Software on the market. Together with specific functions for managing the company’s field service resources, it provides a unique Fleet Management environment for digitizing tasks related to the vehicle’s activity: maintenance, management documentation, refueling and budget control, as well as the possibility of vehicle sensorization (temperature, opening of loading doors, panic button, etc.), digital tachograph management and energy efficiency measures.

Route Optimizer

The Field Service Management platform has its own route optimizer, developed by Work&Track, at no additional cost. Hiring a similar route optimization system separately would mean a considerable increase, but with Work&Track it is already incorporated into the system itself. This optimization tool is perfect for route planning, which will revert in a short period of time to a greater service efficiency, allowing for savings in time and fuel consumption.

The most cost-effective field service platform in the market

The Field Service Management Software that adapts to the needs of your company for more efficient business process management.

  • FIELD SERVICE SCHEDULING

Prepare and distribute the tasks to your team in advance, so they start the day knowing the plan.

  • ROUTE MANAGEMENT AND OPTIMIZATION

Plan and optimize travels. Evaluate stop times and global travel times. Mark the service points and let the system show the best way to your technicians.

  • LOCATION AND PRESENCE CONTROL

See your team location at a glance and look for the technicians near the urgency you were notified just now.

  • USER MANAGEMENT

Register your users. Give permissions and segment the information they receive depending on their responsibilities. Group them based on your organization structure.

  • FORMS DESIGNER

Drag and Drop to easily design your own forms, and define the data you want and how you want it.

  • PROCESS DESIGNER

Easily design the workflow of your business processes. Set your team’s tasks execution order and get back their reports in the forms you designed.

  • SCREEN SIGNATURE

Your customers will sign on the device to validate the success of the service provision.

  • FILE UPLOAD

Get your team to upload photos, videos or PDF documents in their work reports for perfect task documentation.

  • CODE READING

Scan Barcodes or QR codes using smartphone or tablet’s camera to save time and avoid typos.

  • NAVIGATION

Your staff will arrive always on time thanks to the in-app navigator with off-line maps.

  • THIRD-PARTY INTEGRATION

System’s open web services allow seamless integration of the platform with your company systems: Alfresco, SharePoint, SAP, Spyro ERP, Documentum…

  • WORK&TRACK FLEET GPS

If you have a fleet, Work&Track fleet GPS integration will give you control and allow you to easily manage idle times, ubication and remote tacographs.

A Field Service Software for all sectors

Start today optimizing your field service management with a workflow software.

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