Intelligent software solutions for call center and field service ServiceOcean and Work&Track Mobile become product partners The technology developer NEO...
Workflow Software
Field Service
Management
Workflow Software
Field Service
Management
Real-time manage your team, anywhere they are.
Mobile Workflow Software
step by step
1
Build your forms in the easiest way
Design your custom work orders and reports. Offer your customer the information they need when they need it in their own smartphone.
2
Build your own business processes
Link your forms in their execution order to build your own business processes following their natural or optimal workflow.
3
Record the activity · Plan your business daily work. The new orders will be immediately in your technicians’ smartphones
Dispatch the orders automatically to your whole team with route optimization, and perform the minor adjustments during the day. Measure work times and use them to obtain the optimal results from your workforce.
4
Record your field workers’ activity. Track their location and send the nearest person to the new services
Real time field staff location allows you to prevent delays and react immediately to any incidence, minimizing response time and optimizing customer experience.
5
Measure your field work efficiency
Define your business Key Performance Indicators and use your custom forms data to get the most realistic view of how your business works, detecting optimization targets and optimizing global productivity.
The most cost-effective platform in the market
The Field Service Management Software that adapts to the needs of your company for more efficient process management.
FIELD SERVICE SCHEDULING
Prepare and distribute the tasks to your team in advance, so they start the day knowing the plan.
ROUTE MANAGEMENT AND OPTIMIZATION
Plan and optimize travels. Evaluate stop times and global travel times. Mark the service points and let the system show the best way to your technicians.
LOCATION AND PRESENCE CONTROL
See your team location at a glance and look for the technicians near the urgency you were notified just now.
USER MANAGEMENT
Register your users. Give permissions and segment the information they receive depending on their responsibilities. Group them based on your organization structure.
FORMS DESIGNER
Drag and Drop to easily design you own forms, and define the data you want and how you want it.
PROCESS DESIGNER
Easily design the workflow of your business processes. Set your team’s tasks execution order and get back their reports in the forms you designed.
SCREEN SIGNATURE
Your customers will sign on the device to validate the success of the service provision.
FILE UPLOAD
Get your team to upload photos, videos or PDF documents in their work reports for perfect task documentation.
CODE READING
Scan Barcodes or QR codes using smartphone or tablet’s camera to save time and avoid typos.
NAVIGATION
Your staff will arrive always on time thanks to the in-app navigator with off-line maps.
THIRD-PARTY INTEGRATION
System’s open web services allow seamless integration of the platform with your company systems: Alfresco, SharePoint, SAP, Spyro ERP, Documentum…
WORK&TRACK FLEET GPS
If you have a fleet, Work&Track fleet GPS integration will give you control and allow you to easily manage idle times, ubication and remote tacographs.
All sectors need more Flow
Start today optimizing your field service management.
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